Very sorry to hear about the problem you experienced with this product Sylis. As the satisfaction of our customers is a top priority, we’d do our best to help you out in any way we can.
Please kindly note that all our products are tested at multiple stages by international independent institutions before they even leave manufacturing facilities and all the care labels are established based on these test results. The specific product that you had trouble with requires cold wash (maximum 30 Celsius) and Flat Dry. No products should shrink dramatically as long as they are treated as per the care labels. For that reason, we’d very much like your help so we can investigate further about the root of this problem in order to improve ourselves.
If you can drop by our store at your earliest convenience along with the product in question that would be wonderful. Our team will also be contacting you directly to guide you along the process.
Regards
Usolo Team
